2023 has seen a 43% growth in QR creation in comparison to 2022. This suggests that QR codes aren’t going anywhere. QR codes were put into place to comply with COVID-19 health restrictions and allow customers to regain sociability in their favourite dining spots. However, the kitchen also called back-of-house (BOH) - who play a…
Restaurant customer satisfaction is shown by smiles, measured by stars and directly correlated to success. While customer experience has always been core to hospitality, in recent years a good or poor dining experience has been greatly exacerbated by the rise and importance of online reviews. While review platforms continue to evolve, the classics Google, TripAdvisor,…
The year 2020 has thrust restaurants into a new age. From a bed of endless uncertainty and upheaval came opportunities, including the sudden rise of food delivery. For many, the rise of food delivery through apps and partners like Menulog, Uber Eats, Deliveroo and DoorDash, saw a need for restaurants to display the highest level…
There was a time when going cashless seemed impossible. Now, the average Australian makes over 500+ electronic payments every year. In a post-COVID-19 world, going (or staying) cashless seems likely for many restaurants and cafes. And as Australian culture attests, we like to keep ahead of technology and innovation. There are even projections that Australia…
