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Frequently asked questions

VISIBILITY

SKO has two screen sizes to suit different kitchen stations. They are:
– the SKO 700 with 700mm length display; and
– the SKO 400 with a length display of 400mm.

The SKO 700 screen can fit up to 12 dockets in full visibility. These 12 dockets will be the most advanced dockets on your rail. However, the rail has capacity to hold 500+ dockets and can be accessed at any time by scrolling on the screen.

Absolutely. New dockets will appear in the ‘NEW’ window which will allow you to choose where the docket should be placed on your rail; whether that’s at the start or the end.

No, you don’t. The SKO screens have been designed to prioritise new dockets. Chefs will not have to search for new dockets as they will be automatically placed in the correct order. If needed, the Meals Summary feature can give Chefs a snapshot of all orders that remain to be cooked and served.

SKO screens have the capacity to hold 500+ dockets. Once dockets are served, remaining dockets will automatically flow through to your priority rail. The ‘NEW’ window feature helps drastically your Head Chef on pass to keep track of what dockets should be sent quickly.

VISIBILITY

SKO has two screen sizes to suit different kitchen stations. They are:
– the SKO 700 with 700mm length display; and
– the SKO 400 with a length display of 400mm.

The SKO 700 screen can fit up to 12 dockets in full visibility. These 12 dockets will be the most advanced dockets on your rail. However, the rail has capacity to hold 500+ dockets and can be accessed at any time by scrolling on the screen.

Absolutely. New dockets will appear in the ‘NEW’ window which will allow you to choose where the docket should be placed on your rail; whether that’s at the start or the end.

No, you don’t. The SKO screens have been designed to prioritise new dockets. Chefs will not have to search for new dockets as they will be automatically placed in the correct order. If needed, the Meals Summary feature can give Chefs a snapshot of all orders that remain to be cooked and served.

SKO screens have the capacity to hold 500+ dockets. Once dockets are served, remaining dockets will automatically flow through to your priority rail. The ‘NEW’ window feature helps drastically your Head Chef on pass to keep track of what dockets should be sent quickly.

RELIABILITY

Yes. All screens are resistant to heat, water, and impacts.

All screens have a 12-month warranty on parts and assembly*.
That said, we have customers who have used their screens for almost 3 years without any faults or concerns.

*T&Cs apply

Depending on your location, it typically takes between 1-3 business days.
However, you could use another screen at a less critical kitchen section to replace the failing one until it is fixed/replaced. This process only takes a few minutes.

No. All dockets on the devices are constantly saved with backups. This means no dockets will be lost.

PRICE

SKO screens are designed to replace docket rails and offer a fully customised experience for our customers. Because of this personable solution, installation and training costs are at a competitive price.
Contact us for an accurate quote tailored to your needs.

Yes, there is. This will depend on the number of screens you require.
Contact us for a quote based on your requirements.

Our average response time is 2 minutes. We take pride in answering customer enquiries quickly and efficiently to resolve the problem at hand.
We understand how unpredictable a restaurant environment can be, particularly at peak times.
We’re also here to listen to our customers’ suggestions on how we can improve the system for them.

SYSTEM PAIRING

It’s not complex at all! The pairing process is as simple as adding a new printer.

No, the beauty is, you don’t. SKO receives info from your POS as a printer would.
But here’s where the magic kicks in; SKO automatically organises which dockets should be displayed for each station saving you time and paper waste.

Yes it does. QR code apps send orders directly to the POS which then sends those orders as dockets over to the SKO devices.

Yes. Paper dockets can be used to start for added peace of mind.
Once all set, we recommend going paperless.

INSTALLATION & TRAINING

The screens can be installed near the pass or fixed on a wall. They will replace your existing docket rails.

Brackets are clamped onto a stainless steel shelf and data cables from your existing printer/s will plug into the SKO screen/s.
We dare you finding a simpler way than that!

Your team will grasp all the basics from the 1st service. It then typically takes no more than 3 services for Chefs to master it.
But don’t take our words for granted. Check out what Chef Michelle and her team felt from week 1.

FEATURES

Yes. Our feature Meals Summary allows you to see all meals that remain to be cooked and served.

Of course! You, Chef, will clearly see an indicator as soon as one of your stations has crossed off a completed item.

Our Run Summary feature allows you to manage what dockets different kitchen stations will see. You simply double-tap on the dockets and staff will instantly see them updated.

Yes. We have clients using takeaway, pickup, delivery, and buzzers.
Contact us if you’d like to see how it could work for you.

Yes. Wait staff can only serve dockets on ‘PASS’. All other dockets are controlled by the Chef which makes it clear for wait staff which orders are ready to be served.

FEATURES

Yes. Our feature Meals Summary allows you to see all meals that remain to be cooked and served.

Of course! You, Chef, will clearly see an indicator as soon as one of your stations has crossed off a completed item.

Our Run Summary feature allows you to manage what dockets different kitchen stations will see. You simply double-tap on the dockets and staff will instantly see them updated.

Yes. We have clients using takeaway, pickup, delivery, and buzzers.
Contact us if you’d like to see how it could work for you.

Yes. Wait staff can only serve dockets on ‘PASS’. All other dockets are controlled by the Chef which makes it clear for wait staff which orders are ready to be served.

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