‘Before using this kitchen docket system, we relied on paper dockets which sometimes led to issues like lost or mixed-up orders.

This in turn sometimes caused tension between kitchen and FOH staff as it impacted our ability to serve customers efficiently on a highly consistent basis.

Since implementing the SKO paperless system a year ago, our teams’ communication has become consistent and smooth.

The meal wait time has significantly decreased, rarely exceeding 35 minutes even on the busiest days, enhancing our efficiency and customer satisfaction.’